Terms of sale
Terms and Conditions of Sale
These Terms and Conditions of Sale apply to all purchases made through the WoodPlen online store. By placing an order, you agree to these terms.
1. Seller Information
Trade Name: WoodPlen
Email: Woodplensupport@outlook.com
Phone: +33 6 75 89 43 94
Address: 12 Rue Sarah Bernard, B4, Etage 2, 95120 Ermont, France
2. Products
WoodPlen aims to provide accurate descriptions, images, and information for all products offered on the website.
Product colours and appearance may vary slightly depending on the device or screen used. Product descriptions, availability, and specifications may be updated when necessary.
3. Prices
Product prices are displayed on the website in the applicable currency.
The price charged will be the price displayed at the time the order is placed. Any applicable shipping charges, taxes, or other fees will be shown during checkout where required.
4. Orders
By placing an order, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation at the email address provided during checkout.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of payment issues, incorrect pricing, suspected fraud, product unavailability, or incorrect customer information.
5. Payment
Payment must be completed using one of the payment methods available at checkout.
Customers are responsible for providing complete and accurate billing and payment information.
Orders may only be processed after payment has been successfully authorised.
6. Shipping & Delivery
Orders are generally processed within 1–3 business days.
Estimated delivery times may vary depending on the destination, carrier, customs procedures, and circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete delivery address.
For additional information, please refer to our Shipping Policy.
7. Returns & Refunds
WoodPlen offers a 30-day return policy. Customers have 30 days after receiving their order to request an eligible return.
Returns must comply with the conditions described in our Return & Refund Policy.
Where applicable, consumers in the European Union also benefit from their statutory 14-day right of withdrawal.
Refunds that are approved will be issued to the original payment method.
8. Damaged, Defective or Incorrect Products
Please inspect your order upon delivery.
If your product arrives damaged or defective, or you receive the wrong product, please contact us as soon as possible at Woodplensupport@outlook.com with your order information and details of the issue.
9. Digital Content
Certain WoodPlen products may include digital content, such as an eBook or training guide.
Where digital content is included with a physical product, access instructions may be provided electronically or alongside the purchased product.
Any statutory rights applicable to digital content remain unaffected.
10. Product Use
Customers are responsible for following any instructions, safety recommendations, and usage guidelines supplied with the product.
Products should only be used for their intended purpose.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.
11. Intellectual Property
The content of the WoodPlen website, including its branding, text, graphics, images, product materials, and digital content, is protected by applicable intellectual property laws.
Content may not be reproduced, distributed, resold, or commercially exploited without prior authorisation from WoodPlen or the applicable rights holder.
12. Personal Information
Personal information provided when placing an order is processed in accordance with our Privacy Policy and applicable data protection requirements.
13. Changes to These Terms
We may update these Terms and Conditions of Sale when necessary.
The terms applicable to your purchase will generally be those in effect when your order is placed, subject to any mandatory legal requirements.
14. Applicable Law
These Terms are governed by applicable law, including mandatory consumer protection rules that may apply based on the customer's country of residence.
Nothing in these Terms is intended to restrict statutory consumer rights that cannot be waived by contract.
15. Contact
For questions regarding an order or these Terms and Conditions of Sale, please contact:
WoodPlen
Email: Woodplensupport@outlook.com
Phone: +33 6 75 89 43 94
Address: 12 Rue Sarah Bernard, B4, Etage 2, 95120 Ermont, France