Return & Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unused, undamaged, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at Woodplensupport@outlook.com.

Returns should be sent to:

Woodplen
12 Rue Sarah Bernard
B4, Etage 2
95120 Ermont
France

Please contact us before sending your item back. Items returned without first requesting a return may not be accepted.

Once your return request has been accepted, we will provide you with instructions on how and where to send your package.

Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or you receive the wrong product, please contact us as soon as possible at Woodplensupport@outlook.com so we can review the issue and provide an appropriate solution.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return, including custom-made or personalised products and gift cards.

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The fastest way to get the product you want is to request a return for the item you received. Once the return has been accepted, you can place a separate order for the new item.

European Union 14-Day Right of Withdrawal

Where the EU right of withdrawal applies, you have 14 days from the date you receive your order to exercise your right to withdraw from the purchase without providing a reason.

This statutory right is separate from our 30-day commercial return policy.

Returned products must comply with applicable legal requirements. You may be responsible for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics, and proper functioning.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please note that your bank or card provider may require additional processing time before the refund appears in your account.

If an unusually long period has passed after your refund was approved and you still have not received it, please contact us at Woodplensupport@outlook.com.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: Woodplensupport@outlook.com
Address: 12 Rue Sarah Bernard, B4, Etage 2, 95120 Ermont, France