Shipping policy

Shipping Policy

At WoodPlen, we aim to process and deliver your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been confirmed.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping & Delivery

Estimated delivery times are provided at checkout and may vary depending on your destination, the shipping carrier, and other circumstances outside our control.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

When tracking information is available, you will receive a tracking number by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at Woodplensupport@outlook.com.

We cannot guarantee that an address can be changed once an order has been processed or shipped.

Delayed, Lost or Damaged Packages

If your package is significantly delayed, lost, or arrives damaged, please contact us at Woodplensupport@outlook.com with your order number and relevant details so we can review the situation.

Customs & Import Charges

Depending on the destination country, customs duties, taxes, or import fees may apply. Where applicable, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions about shipping or your order, please contact us:

WoodPlen
Email: Woodplensupport@outlook.com
Address: 12 Rue Sarah Bernard, B4, Etage 2, 95120 Ermont, France
Phone: +33 6 75 89 43 94